Collision FAQ's

Q: How long will it take to fix my vehicle?

We make every effort to make sure your damaged vehicle is repaired quickly, but how long is determined by the amount and severity of the damage. It also depends on the type of vehicle and availability of parts.

Q: Where do I get a claim number?

Your insurance company issues claim numbers at the time you report your accident. Make sure to bring it with you to the Perry Auto Group Collision Center and we’ll do the rest.

Q: How do I know if I need to pay a deductible?

If you are responsible for the accident and the claim is going through your insurance company, your deductible is based on what your policy states. It also depends on whether the claim is considered comprehensive, collision, uninsured motorist, or hit and run. It is very important to check with your insurance company to determine the amount of the deductible.

Q: Do I need to replace my child’s car seat after an accident?

Yes. The National SAFEKIDS Network recommends that you replace any car seat that has been in a vehicle during an accident.

Q: If my vehicle’s frame is damaged, is it a total loss?

No. A car is a total loss only when the price of repairs is greater than 60-75% of the insurance company’s determined value of your vehicle.